[server-admins] [CrossWire-Private] FW: Co-Location Contract
DM Smith
dmsmith at crosswire.org
Fri Jan 7 05:53:42 MST 2011
typo alert:
Extremezone new about these meetings.
Should be:
knew
DM
On Jan 7, 2011, at 2:01 AM, Troy A. Griffitts wrote:
> Hey guys. I have been planning to relocate our server for quite some
> time because of the issues we've been having with our current hosting
> facility. Below is the email I would like to send our provider. Their
> current contract offering is attached. It is double our current rate
> and includes a transfer limit of 1GB/day. This data limit is about 1/15
> of what we actually do just via FTP for our installers. I have
> solicited pricing from other vendors and will chose one for relocation
> next week... unless anyone has any input to the contrary.
>
> _______________________
>
>
> Dear Allison,
>
> I have recovered from a busy end of year and finished holidays with my
> family here in Phoenix. I will be here the rest of this week and then
> next. I would like to finalize our situation with co-location.
>
> Let me be frank.
>
> I am not happy with Extreme Internet, starting about 8 months ago.
>
> It all started with the mishap when Extreme Internet began blocking
> entire countries from our server stating that they were blocking
> malicious attacks. We are a Bible Society and provide language
> resources to countries all over the world. This took many months to
> resolve.
>
> The next mishap began with the move of our equipment to a new downtown
> facility. Extreme Internet told us a specific date our server would
> move and we informed our partners and community of the downtime. We
> waited and were available for a call from Extreme Internet on the date
> given so we could shutdown our server that day... and the next... and
> the next... only to have our server finally cold powered without warning
> three days later.
>
> The final failure of acceptable business practices was the decrease of
> our bandwidth to unusable level after the move.
>
> We tried to resolve this issue before critical business meeting with our
> partners using our server for their projects. Extremezone new about
> these meetings. We had to agree to DOUBLE our monthly bill rate to even
> get a pledge to resolve this issue so that our business meetings and
> demos might be successful. I consider this equal to holding our servers
> hostage for increased payment.
>
> After reviewing your current contract, I am not convinced that Extreme
> Internet has our best interests at heart. I believe they no longer
> support our mission statement and are no longer offering us even a
> competitive rate and service, much less a favorable offering because
> they believe in what we do.
>
> If you would like the opportunity to answer these concerns, I would be
> happy to listen; otherwise, we have solicited offers for alternative
> hosting and would like to relocation our server from your facilities.
>
> Troy A. Griffitts
>
>
>
>
> On 12/14/2010 12:26 PM, Allison Leeds wrote:
>> Hi Troy,
>>
>> Are you back in town and finished with your conferences? I would like to
>> schedule a time with when you are back in town!
>>
>> Thanks,
>> Allison
>>
>>
>>
>>
>> -----Original Message-----
>> From: Allison Leeds [mailto:aleeds at extremezone.com]
>> Sent: Friday, November 26, 2010 10:10 AM
>> To: 'Troy A. Griffitts'
>> Subject: RE: FW: Co-Location Contract
>>
>> That sounds great. Troy, hope you had a wonderful Thanksgiving and I'll
>> talk with you soon.
>>
>> Thanks,
>> Allison
>>
>> -----Original Message-----
>> From: Troy A. Griffitts [mailto:scribe at crosswire.org]
>> Sent: Friday, November 26, 2010 10:06 AM
>> To: Allison Leeds
>> Subject: Re: FW: Co-Location Contract
>>
>> Allison,
>>
>> I'm finishing my conferences this weekend. I should be back in Phoenix
>> in a couple weeks and will finalize things then. I haven't had time or
>> facilities to read, sign, and return the contract after leaving bham.
>>
>> Troy
>>
>> On 11/19/2010 01:18 AM, Allison Leeds wrote:
>>> No worries! Good I'm glad you are ok, I figured I would hear from you
>> before
>>> your meetings in Atlanta! Hope they went well.
>>>
>>> Sincerely,
>>> Allison
>>>
>>> -----Original Message-----
>>> From: Troy A. Griffitts [mailto:scribe at crosswire.org]
>>> Sent: Thursday, November 18, 2010 5:10 PM
>>> To: Allison Leeds
>>> Subject: Re: FW: Co-Location Contract
>>>
>>> Allison,
>>>
>>> Things are very busy here and I didn't get your paperwork until I was
>>> already in the air. Thanks for the concern.
>>>
>>> On 11/18/2010 07:07 PM, Allison Leeds wrote:
>>>> Hey Troy. So I am officially worried about you, hope all is well!
>>> JAllison
>>>>
>>>>
>>>>
>>>> ------------------------------------------------------------------------
>>>>
>>>> *From:*Allison Leeds [mailto:aleeds at extremezone.com]
>>>> *Sent:* Tuesday, November 16, 2010 12:22 PM
>>>> *To:* 'troy at crosswire.org'
>>>> *Subject:* Co-Location Contract
>>>>
>>>>
>>>>
>>>> Hi Troy,
>>>>
>>>>
>>>>
>>>> Welcome back to the US! I am now in the process of making sure that all
>>>> our paperwork is together to avoid any delays in process. Attached is
>>>> the Internet Access Agreement. I would appreciate it if you could sign
>>>> page 8, page 10, and initial each page and return it to me. You can
>>>> e-mail or fax to me (the number is in my signature below) which ever is
>>>> easier for you. I also attached a credit card authorization for you so
>>>> that there will not be and problems turning up the bandwidth on the
>>>> accounting side of the house.
>>>>
>>>>
>>>>
>>>> We appreciate your business, and look forward to establishing a long
>>>> lasting relationship with you.
>>>>
>>>> We will strive to provide you with the best possible service now and
>>>> into the future.
>>>>
>>>>
>>>>
>>>> Thanks again for your business!
>>>>
>>>>
>>>>
>>>> Sincerely,
>>>>
>>>> Allison
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Allison Leeds
>>>>
>>>> 8687 E. Via de Ventura Suite 311 Scottsdale, AZ 85258
>>>>
>>>> Direct 480-368-6405
>>>>
>>>> Local: 480-368-4638
>>>> Fax: 480-368-4637
>>>>
>>>> Toll Free: 1-888-868-4638
>>>> aleeds at extremezone.com <mailto:aleeds at extremezone.com>
>>>> www.extremezone.com <blocked::http://www.extremezone.com/>
>>>>
>>>> Free yourself from the limitations and high costs of your existing
>>>> phone system
>>>>
>>>>
>>>>
>>>
>>
>
> <T GRIFFITTS COLO CONTRACT.pdf>_______________________________________________
> CrossWire-Private mailing list
> CrossWire-Private at crosswire.org
> http://www.crosswire.org/mailman/listinfo/crosswire-private
More information about the server-admins
mailing list