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Revision as of 07:06, 24 July 2013 by David Haslam (Talk | contribs) (Problem solving: added some advice)

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Problem solving

Before reading the rest of this page, please pay a visit to this Wikipedia article about problem solving. Think carefully about how best to describe the problem you wish to report, and which details are needed as evidence, and which are superfluous. Before reporting a problem, make certain that you and/or others can reproduce it by going through exactly the same steps. And always remember to provide sufficient information about the program version, module name, operating system, etc. None of us are mind-readers, so describing a problem as accurately and precisely as possible is a vital part towards getting it solved.

Reporting Bugs and Requesting Features

CrossWire is an all volunteer organization. Getting help is easy, but we can help you best if you provide us with enough information.

Most questions that we receive have been answered in our Frequently Asked Questions (FAQ). Please read this first.

The SWORD Family of applications runs on many operating systems and encompasses many applications. Sometimes we can guess what program you are using or are wanting information about, but it is much easier if you tell us up front.

Let us know the following:

  • Software: Which application are you using?
    • The SWORD Project for Windows
    • Bibletime
    • Xiphos (formerly GnomeSword)
    • MacSword
    • BibleDesktop
    • FlashCards
    • etc.
  • Version: Which version of the application are you using? (If at all possible, it is best to use the most recent version of your application.)
  • Module: In which module (Bible, Commentary, Dictionary, ...) do you see the problem? Can you supply a specific reference that we can use to reproduce the problem? (It might not be a problem, but a question or a feature request.)
  • Operating System
    • Windows (9x, 2000, NT, ME, XP, Vista, 7) remember to state which service pack
    • MacOSX (Panther, Tiger, Leopard, Snow Leopard, Lion)
    • Linux (which distribution)
    • etc.
  • Description: Give a brief description of the problem. Is there something else we need to know in order to see the problem?

Specific Application Support

Please note that it may be more efficient to send support requests to a specific project. If you have questions about projects such as BibleTime, GnomeSword, or MacSword please see these websites directly for better answers. If you are having problems installing an application, please read it's installation instructions first.

Email Support

Comments / Feedback sword-feedback at crosswire dot org
Bug Reports sword-bugs at crosswire dot org
General Questions sword-support at crosswire dot org

Mailing List Support

At CrossWire Bible Society, we have some subscription mailing lists. All of these lists are public. Some do not allow posting. Email sent to these lists is broadcast to all of the members of the lists. Monthly you will be sent an email with your password. Please don't use an important password.

General Mailing Lists

Name Description List Address
(subscribers only)
sword-info
Subscribe  Archives
A very low volume list where significant updates to The SWORD Project for Windows are announced. No posting allowed.
bibledesktop-announce
Subscribe  Archives
A very low volume list where significant updates to Bible Desktop are announced. No posting allowed.
bibledesktop-users
Subscribe  Archives
A medium volume list to allow users to discuss usage of Bible Desktop. bibledesktop-users at crosswire dot org

Developer's Mailing Lists

Name Description List Address
(subscribers only)
sword-devel
Subscribe  Archives
A medium volume list for discussion amongst the various Sword application and module developers. sword-devel at crosswire dot org
jsword-devel
Subscribe  Archives
A medium volume list for discussion amongst the various JSword project developers. jsword-devel at crosswire dot org
bt-devel
Subscribe  Archives
A medium volume list for discussion amongst the various BibleTime project developers. bt-devel at crosswire dot org
sword-cvs
Subscribe  Archives
A potentially high volume list of all software changes to the SWORD project. No posting allowed.
jsword-svn
Subscribe  Archives
A potentially high volume list of all software changes to the JSword projects. No posting allowed.

Live Chat

You may also try our live forum on Internet Relay Chat (IRC), using your favorite IRC client. Just point it to:

irc.freenode.net #sword

Some of the CrossWire projects also have their own IRC channel.

irc.freenode.net #xiphos

For a simple web based, IRC client use Mibbit irc.freenode.net #sword.

Forums

If you are looking for support or a place to discuss CrossWire and its products/activities, try our forums instead.

News

Get our news feeds:

Bug/Request Tracking

If you don't see the relevant project issues tracker further below, then look for it in

For convenience, here is a list of our trackers.

  • Bible Desktop (BD)
  • BibleCS (BCS)
  • Eloquent (MACSW)
  • Eloquent for iPad (ELOIPAD)
  • Flashcards (FC)
  • JSword (JS)
  • Module Tools (MODTOOLS)
  • Modules (MOD)
  • New Testament Virtual Manuscript Room (NTVMR)
  • PocketSword (PS)
  • Prose (PROS)
  • QPSword (QPS)
  • SWORD (API)
  • SwordReader (SR)
  • SwordWeb (SWEB)
  • Tyndale STEP (TYNSTEP)

Back-end

Report issues for the SWORD API here:

Modules

Report text and/or markup issues here: (only for modules in the main or av11n CrossWire repositories)

Front-end applications

Each project has its own reporting mechanism. Here are a few:

See also

  • Program crashing – hints on what general steps to take when any front-end application crashes.

Snail Mail

The CrossWire Bible Society 
P. O. Box 2528 
Tempe, AZ  85280-2528