[sword-devel] Windows Utilities

[Kahunapule Michael Johnson]

Serious software developers always appreciate good feedback and bug reports, because it provides an opportunity to make their product better.

David Haslam has provided great help to me in improving Haiola software, and I am honestly grateful. This isn't about being told I was wrong, but that somewhere in my thousands of lines of code or in my design, I missed something that I really didn't want to miss, and I'm being given another chance to get it right. Never underestimate the value of such help, or think it is anything but help.

Thank you, David, for your significant and valuable contributions.

Michael

On 07/24/2013 05:50 AM, David Haslam wrote:
> Jonathan,
>
> My question was not about blame. It was about responsiveness. 
>
> The  CrossWire wiki <http://crosswire.org/wiki/Help:Contents>   directs
> people to the issues tracker for reporting problems. I'm on the inside of
> CrossWire. Imagine how outsiders might feel if they get the same lack of
> response.
>
> Had someone in January last year added even the briefest acknowledgement as
> a comment on the issue, I would not have asked this question the other day.
> I could accept an issue being assigned low priority. I could accept a
> request for further details or more persuasive justification.
>
> What is less than acceptable is to be totally ignored. We generally don't do
> that with emails, do we?
>
> To make an observation on your other point, it's always been my experience
> that when I have provided technical feedback to programmers as a software
> tester, they have almost without exception counted that as valuable input.
>
> Indeed, when I retired from NXP Semiconductors in 2009, my colleagues over
> in the Netherlands presented me with a signed plaque from their whole team,
> acknowledging how much my technical feedback over many years had helped them
> to achieve significant improvements for their test systems and software that
> we used throughout our product line.
>
> And when app developers are congratulated for their success, the best ones
> reply to thank the writer for their kind remarks, and often include a proper
> acknowledgement to their team of volunteer testers who have helped make the
> app a success.
>
> No programmer worth his salt should see technical feedback as a
> discouragement, providing it is given in good faith and with a right spirit.
> It helps of course to be accurate and succinct in identifying the problem.
> Vagueness is the enemy of good problem reporting.
>
> Best regards,
>
> David
>
>
>
>
>
> --
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>
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