[server-admins] Fwd: Support request received - [#5750] Scheduled Maintenance Notification, Service-Affecting, Phoenix 01/02 – 01/03/2016: CrossWire Bible Society

[Troy A. Griffitts]

Apparently, we might have a period of downtime Saturday night/Sunday
morning.  Below, the email from our NOC.


-------- Forwarded Message --------
Subject: 	Support request received - [#5750] Scheduled Maintenance
Notification, Service-Affecting, Phoenix 01/02 – 01/03/2016: CrossWire
Bible Society
Date: 	Thu, 31 Dec 2015 23:31:04 +0000
From: 	Datacate Support <support at datacate.com>
Reply-To: 	Datacate Support <support at datacate.com>
To: 	scribe at crosswire.org



Dear Troy A. Griffitts,

We would like to acknowledge that we have received your request and a
ticket has been created with Ticket ID - 5750. A support technician will
review this ticket and post an update as soon as possible.

*Please check the Datacate NOC blog for any maintenance or outage
notifications that may be pertinent to your issue:
*http://status.datacate.net
<http://status.datacate.net/?page_id=27>*.***Please take a moment to
subscribe to the NOC blog (http://status.datacate.net/?page_id=27), or
to our Twitter feed (https://twitter.com/Datacate_Status) so you can get
automatic notifications going forward.*
*

Sincerely,
Datacate Support Team

Solutions to common problems:

http://support.datacate.com/support/solutions


Original Request Start:

This is a notification of a scheduled maintenance window, which will
impact the availability of your services. During the indicated
maintenance window, services will be unavailable to Phoenix clients for
one or more periods of variable length. We will make every effort to
minimize the impact of this maintenance on clients. In addition to this
notification, we will be opening a maintenance ticket in our support
ticketing system for each Phoenix client. We ask that you provide the
info requested in that ticket to assist us in expediting this maintenance:

*Maintenance window start:* 01/02/2016, 10pm MST
*Maintenance window end:* 01/03/2016, 6am MST
*Estimated downtime:* TBD

You will be receiving a call within the next 48 hours, to provide a more
specific window for this maintenance. Please reply to this ticket the
best contact number to reach you between now and the maintenance window.

5750